Service Standards

At Arbiter, we adhere to the following standards:

  • Immediate acknowledgement of instructions
  • Contact with the broker within 1 hour
  • Contact with the Policyholder within 1 hour
  • Visit within 2 days
  • Telephone report on large losses, including reserve notification within 24 hours of site visit
  • Preliminary Report issued within 3 days
  • Detailed correspondence/action plan incorporating next steps issued to the Policyholder within 3 days
  • Reply to correspondence within 2 days
  • Respond to phone calls within 4 working hours
  • Updates to Insurers within 15 working days
  • Interim Payment Reports/Final Reports issued within 2 days of agreement

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