Service Standards

At Arbiter, we adhere to the following standards:

• Immediate acknowledgement of instructions
• Contact with the broker within 1 hour
• Contact with the Policyholder within 1 hour
• Visit within 2 days
• Telephone report on large losses, including reserve notification within 24 hours of site visit
• Preliminary Report issued within 3 days
• Detailed correspondence/action plan incorporating next steps issued to the Policyholder within 3 days
• Reply to correspondence within 2 days
• Respond to phone calls within 4 working hours
• Updates to Insurers within 15 working days
• Interim Payment Reports/Final Reports issued within 2 days of agreement